Customer Service
It is of course annoying if there is a problem, if you have a question about our products, a complaint and/or services, we would like to help you further and offer an optimal solution.
Our customer service will review and resolve your complaint so that everyone can be satisfied!
We will respond to your complaint within 24 hours of receipt. If it requires more time, we will inform you.
As of 15 February 2016, consumers in the EU can also file complaints via the European Commission's ODR platform. This ODR platform can be found at ( http://ec.europa.eu/odr .) If the complaint is not yet being processed elsewhere, you are free to file the complaint via the European Union platform.